Refund policy
At Noor-E-Zehra Carpet, customer satisfaction is our priority. Please read our Return & Refund Policy carefully before placing an order.
🔁 Returns & Exchanges
We accept returns and exchanges within 5 days of delivery.
Returned items must be new, unused, and in original packaging.
Returns or exchanges are accepted only in case of damaged or defective products.
Returns are not accepted for any other reasons.
📹 Return Authorization Process
To initiate a return or exchange:
1. Contact us to request a Return Authorization.
2. Share a clear video of the damaged or defective product for verification.
3. After verification, we will issue a return authorization.
⚠️ Note: Returns are accepted only for items purchased directly from our website.
🔄 Exchange Process
To exchange an item, please place a new order for the desired product.
Contact us with your original order number, and we will process the return authorization for the previous item.
💰 Refunds
Once the returned item is received and approved, the refund will be processed.
Refunds typically take 3–5 business days to reflect in the original payment method.
If you do not receive your refund within this timeframe, please contact us.
📧 Email: noorezehracarpet@gmail.com
❌ Invalid Return Reasons
We do not accept returns or refunds for the following reasons:
Change of mind after placing the order
Buyer no longer wants the product
Once an order is placed, it becomes a legally binding agreement. Please ensure you are confident before placing your order.
🚫 Cancellations
To cancel an order, please contact us as soon as possible at:
📧 noorezehracarpet@gmail.com
Orders that have already been shipped cannot be cancelled. In such cases, this Return & Refund Policy will apply.
📩 Contact Us
For any queries related to returns, refunds, exchanges, or cancellations, please reach out to us at:
Thank you for choosing Noor-E-Zehra Carpet.
We appreciate your trust and understanding.